FAQs

Powered By Simply Lifestyle Co., Ltd.

January 1, 2021

GENERAL QUESTIONS

You can request the services by going to the ORDER NOW section on our website menu bar and then choose the service that you would like to use and start placing your order or simply contact our team via the below options. The SIMPLY team is always happy to help!

❖ Call us at our hotline (+66) 099-000-7989

❖ Email us at hello@simply.co.th

❖ Line ID: @simply.co.th (with @)

❖ Whatsapp: (+66) 099-000-7989 

❖ SMS: (+66) 099-000-7989

You can pay for your orders by our convenient payment options including Bank Transfer, Promptpay, or simply pay by cash upon receiving your services.

We are unable to Cancel or Reschedule your order online at this time. If you would like to cancel or reschedule your order please contact our team via the below options. The SIMPLY team is always happy to help!

❖ Call us at our hotline (+66) 099-000-7989

❖ Email us at hello@simply.co.th

❖ Line ID: @simply.co.th (with @)

❖ Whatsapp: (+66) 099-000-7989 

❖ SMS: (+66) 099-000-7989

Currently, we serve most of the areas in Bangkok. You can check if SIMPLY serves your location by clicking HERE  or simply contact our team via the below options. The SIMPLY team is always happy to help!

❖ Call us at our hotline (+66) 099-000-7989

❖ Email us at hello@simply.co.th

❖ Line ID: @simply.co.th (with @)

❖ Whatsapp: (+66) 099-000-7989 

❖ SMS: (+66) 099-000-7989

Any balances (regardless of value) that are active can be carried forward for an unlimited period or until the credit runs out. Note that, if the balance is less than  ฿50 and has been inactive for 90 consecutive days, the whole remaining balance will expire on day 91. In addition, a kind reminder that all purchased balances cannot be redeemed for cash.

If you were unable to find your answers here, we’re always happy to take your questions, please contact our team via the below options.

❖ Call us at our hotline (+66) 099-000-7989

❖ Email us at hello@simply.co.th

❖ Line ID: @simply.co.th (with @)

❖ Whatsapp: (+66) 099-000-7989 

❖ SMS: (+66) 099-000-7989

LAUNDRY SERVICE QUESTIONS

SIMPLY provides On-demand Laundry Services including Wash & Fold, Wash & Ironing, Ironing Only, Dry Cleaning, and Curtain Cleaning. Ordering services are quick and easy in less than 1 minute via our fast & convenient online platform.

Yes. We offer pickup and delivery to your door with an additional charge of ฿60 for Pick up and ฿60 for delivery

Yes. there will be an additional charge of ฿60 for Pick up and ฿60 for delivery

No, we do not require a minimum order, you can request Laundry Services with any amount of laundry you have. Please check our full price list by clicking HERE

Please check our full price list by clicking HERE

Yes, we do offer to express same-day service except for Curtain Cleaning Service and only available for orders with pickup scheduled before 2 PM. Your clothes will be delivered on the same day between 7 PM-8 PM. An additional 50% extra charge will be added to your billing. Please check our full price list by clicking HERE

We offer to pick up and deliver 7 days a week from 8:00 AM to 8.00 PM (Except public holidays)

We will send you an SMS/Email 1 day before your clothes are scheduled to be delivered.

In case if you are not home for the pickup or delivery of your order, you can either request to have your Laundry drop off at your house's front door, your Condo Reception, Security Guard or you can reschedule your Pick up/Delivery before our staff comes to Pick up/Deliver them. 

In case if your orders failed for pickup/delivery and you haven’t informed us about the change of your schedule, an extra charge of another ฿60/trip will be added to your billing.

Delivery Orders can only be dropped off at the Lobby/Security Guard/Your front door in case that the orders have been paid.

No. We currently don’t offer that. Also, please note that our staff has limited change on them, so please try and have appropriate bills to help in that regard.

You can separate your laundry into piles, Dry Cleaning, Wash & Fold, Wash & Iron, Ironing Only. We will bring the appropriate bags required, depending on which services you requested.

We use high-quality industrial products from our own chemical partner company designed to get your clothes clean and take care of your different fabrics.

Please let us know if there are any problems with your order within 24 hours of receiving them. We will do our best to rectify any missing or damaged items. We are not responsible for normal wear or missing items from orders that haven't been counted by piece(Pc.). We will do our best to help recover any lost items. Our maximum indemnification for any lost items or damaged items is 3 times the cleaning cost of your items.

Your clothes are always washed and dried separately except the Dry Cleaning Service as it's processed in bulk.

No. Your white clothes are always washed and dried separately

HOUSE CLEANING SERVICES QUESTIONS

We're available Monday – Sunday from 8 AM-8PMPM (Except public holidays). Request a cleaning with a minimum of 12 hours or up to a month in advance. You can check on our SIMPLY App for availability when you make an order.

Starting from only ฿499/condo and every subsequent hour will be ฿199/hour (Price included Vat). Simply input the number of Bedrooms, Bathrooms, Square meters, and the total floors of your place on the order page, the system will calculate the price instantly and show you how many hours are needed to clean your place along with the total cost.

We have cleaning equipment and cleaning products available to clean your home. An additional charge of ฿50/Order will be added. If there are any particular products you’d like us to use, please have them available.

The complete list of what our cleaners would be responsible for doing in your house really varies depending on your needs. Here are the general duties of our cleaners:

❖ Light cleaning in the living areas. This includes dusting, vacuuming, sweeping, and mopping the floors in all rooms.

❖ Cleaning the bathrooms, including mirrors, toilets, showers, and baths.

❖ Cleaning the kitchen, including wiping down appliances, counters, sinks, and cabinet doors.

❖ Changing bed linens and making the beds.

❖ Cleaning interior windows.

❖ Removing garbage and recycling.

❖ General tidying up of the rooms. This includes putting away toys, decluttering, and light organizing. 

In addition to the normal cleaning service, the following are extra services provided in a deep clean for customers who Moving In or Moving Out Their place. With our House Cleaning Professionals, you can rest assured that no corner will be left untouched.

Bathroom:

❖ Cabinets wiped
❖ Wall tiles cleaned 
❖ Scrubbing and rinsing sinks and showers
❖ Removing built-up soap scum
❖ Disinfecting toilets inside and out
❖ Wiping down vanity and mirrors
❖ Doors and frames intensively cleaned
❖ Baseboards and window sills deep cleaned
❖ Floors & Fixtures intensively cleaned

Bedrooms:

Intensive dusting
Furniture cleaned and vacuumed
Areas underneath furniture vacuumed or cleaned
Doors and frames intensively cleaned
Baseboards and window sills deep cleaned
Floors & Fixtures intensively cleaned

Living Room:

Intensive dusting
Furniture cleaned or vacuumed
Areas underneath furniture vacuumed or cleaned
Doors and frames intensively cleaned
Baseboards and window sills deep cleaned
Floors & Fixtures intensively cleaned

Kitchen:

Drip pans cleaned
Ovens cleaned
Refrigerator cleaned
Intensive wiping of all surfaces
Small items hand cleaned
All furniture deep cleaned
Fronts of cabinets intensively cleaned
Floors & Fixtures intensively cleaned

Our cleaning staff will not do air conditioning cleaning, high ceilings work or cleaning work outside the worker-safe area.  Our cleaner cannot get some stains from walls. Our cleaner cannot clean away all rust or bring old metal back to looking new. Our cleaner cannot always get stains and marks cleaned from your floors. We will do the best job we can to clean your place thoroughly, but you must take some responsibility for the condition of the place you present to us.

No, you don’t need to stay at home, but you do need to be there when they arrive or when the cleaning finishes.

If you don’t plan on being there when the cleaning is finished, please make arrangements for your key to be left at the front desk of your condo’s lobby or with a security guard.

We do our best to hire honest people, but if you are concerned about something valuable in your apartment please either stay in the house during the cleaning or Lock up any items you are concerned about. 

We are not responsible for any lost items without proof.

Our cleaners should be able to complete the cleaning job within the amount of time allotted by our system. If your house is not cleaned to your satisfaction at the end of your time allotted, you may request our staff to work an additional 15 minutes free of charge.  After that, you will be charged an additional ฿199/Man-hour utilized.

Please let us know if there are any problems with your order within 12 hours of receiving your House Cleaning. We will rectify the situation by coming back to your place and re-cleaning the areas that aren’t up to standard.

UPHOLSTERY QUESTIONS

SIMPLY  provides On-demand Upholstery Cleaning Service including Mattress Cleaning, Sofa Cleaning, Rugs and Carpets Cleaning, and Curtain Cleaning through our convenient and easy-to-use online platform.

You can check our Full Pricing List by clicking HERE or SIMPLY contact our team, we’re always happy to take your questions, please contact our team via the below options.

❖ Call us at our hotline (+66) 099-000-7989

❖ Email us at hello@simply.co.th

❖ Line ID: @simply.co.th (with @)

❖ Whatsapp: (+66) 099-000-7989 

❖ SMS: (+66) 099-000-7989

It's the estimated cost of services that required customers to pay based on the information the customer provided

The estimated cost may be changed case if the actual items are different from what the customer has provided.

We will inform customers clearly if there is any change in the estimated cost before providing the service.

It’s recommended to do so every 3 to 6 months.