FAQs

SIMPLY offers on-demand home services across Bangkok, including:

• Laundry (Wash & Fold, Wash & Iron, Ironing Only)
• Dry Cleaning
• House Cleaning
• Upholstery & Sofa Cleaning
• Mattress Cleaning
• Rug & Carpet Cleaning
• Curtain Cleaning

All services are handled by trained professionals and include convenient door-to-door pickup and delivery.

You can place an order in 3 simple ways:

1. Website
Go to the “Order Now” section on our website and select your service.

2. Mobile App
Use the SIMPLY app to choose your service, schedule, and submit your request.

3. Contact our team
If you need assistance, you can contact us directly:

☎️ Phone: 02-055-6055
📱 WhatsApp: (Click Here)
🟩 LINE: (Click Here)
💬 Messenger: (Click Here)
📩 Email: support@simply.co.th

Our team will guide you through the process and confirm your order.

💳 Payment Methods

1️⃣ Pay by Cash
💰 Available for Laundry services only. Payment is made upon delivery.

2️⃣ Card Payment
Please inform our team, and we will send you a secure payment link.
➕ A 4.1% card processing fee applies.

3️⃣ QR Code Payment
You may request a QR code from our team for quick and convenient payment.

4️⃣ Bank Transfer
You may pay in advance via bank transfer:

• Bank: Siam Commercial Bank (SCB)
• Account Name: SIMPLY LIFESTYLE CO., LTD.
• Account No.: 436-068-221-1
 

At the moment, cancellations and rescheduling cannot be done through the website or app.
Please contact our team directly, and we will assist you with the process.

📌 Requests are subject to timing and service conditions.

☎️ Phone: 02-055-6055
📱 WhatsApp: (Click Here)
🟩 LINE: (Click Here)
💬 Messenger: (Click Here)
📩 Email: support@simply.co.th

Our team will guide you through the process and confirm your order.

📍 SIMPLY Service Area

Please check your location using the link below before placing your order to confirm service availability:

👉 CHECK SERVICE AREA:  (Click Here)

Service coverage:

🟥 Pink – Within service area
🟪 Purple – Outside service area (+฿150 additional fee per order)
⬜ No color – Currently not available

If you couldn’t find what you’re looking for, please contact our team directly. We’re here to assist you.

☎️ Phone: 02-055-6055
📱 WhatsApp: (Click Here)
🟩 LINE: (Click Here)
💬 Messenger: (Click Here)
📩 Email: support@simply.co.th

Our team will respond and assist you as soon as possible.

Yes. All credit packages have a validity period depending on the package selected.
Credits must be used within the validity period and cannot be extended.

📌 Unused balances will expire after the validity period and are non-refundable and not redeemable for cash.

✨ Laundry Packages ✨

• 🇦 Package A: Pay ฿2,850 → Get ฿3,000 💸 (Save 5%)
⏳ Valid for 3 months

• 🇧 Package B: Pay ฿4,500 → Get ฿5,000 💸 (Save 10%)
⏳ Valid for 3 months

• 🇨 Package C: Pay ฿8,800 → Get ฿10,000 💸 (Save 12%)
⏳ Valid for 6 months

• 🇩 Package D: Pay ฿10,200 → Get ฿12,000 💸 (Save 15%)
⏳ Valid for 6 months

• 👑 VIP Package: Pay ฿24,900 → Get ฿30,000 💸 (Save 17%)
⏳ Valid for 9 months + VIP Laundry Bag

SIMPLY offers on-demand laundry services in Bangkok, including:

• Wash & Fold
• Wash & Iron
• Ironing Only
• Dry Cleaning
• Curtain Cleaning

✔️ Free pickup & delivery
✔️ Minimum order: ฿450

⚙️ How Our Laundry Service Works

📲 1. Place Order
Order via our website or mobile app.

🚚 2. Pickup
We schedule a pickup and collect your laundry.

🧾 3. Confirmation
We confirm pricing and delivery date via email or chat (LINE / WhatsApp / Messenger).

💰 4. Payment
Pay by card, transfer, QR, or cash on delivery.
 

🧺 Wash & Fold
Best for everyday laundry. Clothes are washed, dried, and neatly folded.
✔ Sorted by colors
✔ Returned folded in laundry bags
🕒 Next-day delivery (large loads: 2–3 days)

👕 Wash & Iron
Washed, dried, and professionally ironed for a clean, ready-to-wear finish.
✔ Ideal for workwear and daily outfits
✔ Returned hung or folded
🕒 3 days (large orders: 4–5 days)

♨️ Ironing Only
For clean clothes that only need ironing.
✔ No washing included
✔ Returned hung or folded
🕒 3 days (large orders: 4–5 days)

🧴 Dry Cleaning
For delicate or special fabrics that require professional care.
✔ Suitable for suits, dresses, coats, and sensitive materials
✔ Helps maintain fabric quality and shape
🕒 3 days (large orders: 4–5 days)

📌 Not sure which to choose?

• Everyday clothes → Wash & Fold
• Office wear → Wash & Iron
• Already clean → Ironing Only
• Delicate / premium items → Dry Cleaning

🌀 Our Laundry Drying Method

By default, we use tumble drying with standard heat — a fast and efficient method for everyday laundry.

✨ Optional drying methods are available:

🌬️ Low Heat (+฿150)
A gentler drying option using lower temperature, suitable for more delicate fabrics.

🍃 Air Dry (+฿200)
Natural drying using room-temperature air, ideal for sensitive or special garments.

📌 Drying methods may be adjusted based on fabric type and care requirements to ensure the best results.

Yes, we provide door-to-door pickup and delivery service.

✔️ Free pickup & delivery
✔️ Minimum order: ฿450
✔️ 2-hour pickup and delivery time window

💡 A minimum charge of ฿450 applies to all orders.

No, we offer ✔️ Free pickup & delivery for all orders.

✔️ Minimum order: ฿450

💡 A minimum order value of ฿450 applies to all orders.

Yes, the minimum order for laundry services is ฿450.

✔️ Free pickup & delivery

💡If the total is below ฿450, a minimum charge of ฿450 will apply.

Yes, we offer 🚀 Express Same-Day Service for urgent orders.

✔️ Order before 13:00
✔️ Same-day delivery between 19:00–21:00
➕ Additional fee: +80%

📌 Express service is subject to availability and service conditions.

We offer pickup and delivery services during the following hours:

📅 Monday – Saturday
🕘 09:00 – 20:00

❌ Closed on Sundays and public holidays

📌 Last pickup request: before 18:00

We will send you an SMS/Email 1 day before your clothes are scheduled to be delivered.
 

In case you are not home for the pickup or delivery of your order, you can either request to have your Laundry dropped off at your house's front door, your Condo Reception, or Security Guard, or you can reschedule your Pick up/Delivery before our staff comes to Pick up/Deliver them. 
If your orders failed for pickup/delivery and you haven’t informed us about the change in your schedule, an extra charge of another ฿60/trip will be added to your billing.
Delivery Orders can only be dropped off at the Lobby/Security Guard/Your front door if the orders have been paid.

No. We currently don’t offer that. Also, please note that our staff has limited change on them, so please try and have appropriate bills to help in that regard

You can separate your laundry into piles, Dry Cleaning, Wash & Fold, Wash & Iron, and Ironing Only. We will bring the appropriate bags required, depending on which services you requested.
 

We use high-quality industrial products from our own chemical partner company designed to get your clothes clean and take care of your different fabrics. 

 

Your clothes are always washed and dried separately except for the Dry Cleaning Service as it's processed in bulk.
 

No. Your white clothes are always washed and dried separately 
 

Please make sure you are checking the list of items that SIMPLY do not accept in the list below before placing your order. Please be advised that any items sent to SIMPLY that are on the list below will be subject to charges to cover the cost of pickup, and delivery and will be returned to you unwashed.

1. Pillow| Long Pillow
2. Topper| Mattress Topper
3. Animals Topper
4. Rugs/Carpet (Need to be booked as Upholstery service)
5. Shoes
6. Luxury Bags

Our house cleaning service starts from ฿499/House (Includes 2 hours cleaning & 1 cleaning staff). This price is suitable for units up to 1 bedroom, 1 bathroom or 40 Sqm. 

Every subsequent hour will be ฿220/Hour (Price included VAT7%). Simply input the number of Bedrooms, Bathrooms, Square meters, and the total floors of your place on the order page, and the system will calculate the price instantly and show you how many hours are needed to clean your place along with the total cost.

We have cleaning equipment and cleaning products available to clean your home. An additional charge of ฿50/Order will be added. If there are any particular products you’d like us to use, please have them available.

We're available Tuesday-Sunday 9 AM-8 PM (We are close every Monday andpublic holidays). Request a cleaning with a minimum of 24 hours or up to a month in advance. You can check on our SIMPLY App for availability when you make an order. There is nothing to pay until your request is accepted. After getting your request SIMPLY will check the schedule for availability and notify you of the total billing and your order confirmation via Email/Notification. 

The complete list of what our cleaners would be responsible for doing in your house really varies depending on your needs. Here are the general duties of our cleaners:

❖ Light cleaning in the living areas. This includes dusting, vacuuming, sweeping, and mopping the floors in all rooms.
❖ Cleaning the bathrooms, including mirrors, toilets, showers, and baths.
❖ Cleaning the kitchen, including wiping down appliances, counters, sinks, and cabinet doors.
❖ Changing bed linens and making the beds.
❖ Cleaning interior windows.
❖ Removing garbage and recycling.
❖ General tidying up of the rooms. This includes putting away toys, decluttering, and light organizing. 

In addition to the normal cleaning service, the following are extra services provided in a deep clean for customers who Moving In or Moving Out of Their place. With our House Cleaning Professionals, you can rest assured that no corner will be left untouched.

Bathroom:
❖ Cabinets wiped
❖ Wall tiles cleaned 
❖ Scrubbing and rinsing sinks and showers
❖ Removing built-up soap scum
❖ Disinfecting toilets inside and out
❖ Wiping down vanity and mirrors
❖ Doors and frames intensively cleaned
❖ Baseboards and window sills deep cleaned
❖ Floors & Fixtures intensively cleaned

Bedrooms:
❖ Intensive dusting
❖ Furniture cleaned and vacuumed
❖ Areas underneath furniture vacuumed or cleaned
❖ Doors and frames intensively cleaned
❖ Baseboards and window sills deep cleaned
❖ Floors & Fixtures intensively cleaned

Living Room:
❖ Intensive dusting
❖ Furniture cleaned or vacuumed
❖ Areas underneath furniture vacuumed or cleaned
❖ Doors and frames intensively cleaned
❖ Baseboards and window sills deep cleaned
❖ Floors & Fixtures intensively cleaned

Kitchen:
❖ Drip pans cleaned
❖ Ovens cleaned
❖ Refrigerator cleaned
❖ Intensive wiping of all surfaces
❖ Small items hand cleaned
❖ All furniture deep cleaned
❖ Fronts of cabinets intensively cleaned
❖ Floors & Fixtures intensively cleaned
 

Our cleaning staff will not do air conditioning cleaning, high ceilings work, or cleaning work outside the worker-safe area.  Our cleaner cannot get some stains from walls. Our cleaners cannot clean away all rust or bring old metal back to looking new. Our cleaner cannot always get stains and marks cleaned from your floors. We will do the best job we can to clean your place thoroughly, but you must take some responsibility for the condition of the place you present to us.
 

No, you don’t need to stay at home, but your mind needs to be there when they arrive or when the cleaning finishes.
If you don’t plan on being there when the cleaning is finished, please make arrangements for your key to be left at the front desk of your condo’s lobby or with a security guard
 

We do our best to hire honest people, but if you are concerned about something valuable in your apartment please either stay in the house during the cleaning or Lock up any items you are concerned about. 
We are not responsible for any lost items without proof.

Please let us know if there are any problems with your order within 6 hours of receiving your House Cleaning. We will rectify the situation by coming back to your place and re-cleaning the areas that aren’t up to standard for 30 minutes free of charge After that, you will be charged an additional ฿220/Man-hour utilized.

For missing item case: We do our best to hire honest people, but if you are concerned about something valuable in your apartment please either stay in the house during the cleaning or Lock up any items you are concerned about. 

For Damaged Case: SIMPLY's liability with respect to any damaged case with proof shall not exceed the full amount of cleaning cost and a maximum of 1,500 Baht for House cleaning services, regardless of brand or condition. Any damaged cases must be reported to and  SIMPLY for inspection within 24 hours of receiving the cleaning service.
SIMPLY are not responsible for any lost items without proof.

All of our cleaning staff are trained in the same process to provide customers with the same quality of service. If you would like to request the same cleaning staff every time, please be advised that we can only accept your request if that maid is available on the day requested. An additional extra charge of ฿100 will be added to your billing.

SIMPLY  provides On-demand Upholstery Cleaning services including Mattress Cleaning, Sofa Cleaning, Rug and Carpets Cleaning, and Curtain Cleaning through our convenient and easy-to-use online platform.
 

You can check our Full Pricing List by clicking HERE or SIMPLY contact our team, we’re always happy to take your questions, please contact our team via the below options:

💡For More Information 

☎️ HOTLINE: 02-055-6055
📱 WhatsApp: bit.ly/simply-whatsapp
🟩 LINE: bit.ly/simply-line
💬Inbox: bit.ly/simply-messenger
📩Email: contact@simply.co.th
🌎 Google: bit.ly/google-simply

It's the estimated cost of services that required customers to pay based on the information the customer provided
The estimated cost may be changed case if the actual items are different from what the customer has provided.
We will inform customers clearly if there is any change in the estimated cost before providing the service.

It’s recommended to do so every 3 to 6 months.