Terms & Conditions

These terms and conditions (“User Terms”) apply to your visit to and your use of the Simply Lifestyle Co., Ltd. ‘s Website and Mobile Application(the “User Interfaces”).

THESE USER TERMS ARE AN ONGOING CONTRACT BETWEEN YOU AND SIMPLY LIFESTYLE CO., LTD.AND APPLY TO YOUR USE OF THE SIMPLY LIFESTYLE CO.,LTD.’S WEBSITE AND APPLICATION (User Interfaces). PLEASE READ THESE USER TERMS CAREFULLY. BY ACCESSING OR USING THE “SIMPLY LIFESTYLE CO.,LTD.’S WEBSITE AND APPLICATION” (User Interfaces), YOU AGREE TO BE BOUND BY THESE USER TERMS. IF YOU DO NOT AGREE TO ALL OF THESE USER TERMS, DO NOT ACCESS OR USE SIMPLY LIFESTYLE CO.,LTD.’S WEBSITE AND APPLICATION(User Interfaces)

Changes to User Terms

Simply Lifestyle Co., Ltd. may modify the User Terms, from time to time, with or without notice to you. Changing these User Terms is at Simply Lifestyle Co., Ltd. sole and absolute discretion and can be effective immediately. Your continued use of the Simply Lifestyle Co., Ltd. User Interfaces shall be deemed as your acceptance of the modified User Terms.

What services does Simply Lifestyle Co., Ltd. provide?

Simply Lifestyle Co., Ltd. Provides On-demand Home Services such as Laundry, Dry Cleaning, House Cleaning, Upholstery Cleaning, Mattress Cleaning, Rugs and Carpets Cleaning, Curtain Cleaning and Household products supply,…These Services will be provided using either our own staff and facilities or using professional 3rd party service providers.

All services provided by Simply Lifestyle Co., Ltd. to you by means of your use of the Website or Application are hereafter referred to as the “Services”.

Your Account

In order to be able to use the Services, you will first need to sign up with Simply Lifestyle Co., Ltd. on Simply Lifestyle Co., Ltd. Online Platform. When signing up, you are obligated to provide Simply Lifestyle Co., Ltd. with some of your personal information either directly using the Simply Lifestyle Co., Ltd. User Interface, or via a social networking site. Personal information may include but is not limited to, Your Name, Email, Address, mobile number,… Upon successful completion of your signing up with Simply Lifestyle Co., Ltd., will provide you with a personal account, which will be accessible to you with a password of your choosing.

You must be 18 years of age or older to use the User Interface and Services. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into and bind the entity to, these User Terms and register for the Services and the User Interface.

Your use of the Website, User Interface, or the Services

You may only access the User Interface and Services using authorized means. It is your responsibility to check to ensure you download the correct User Interface for your device. Simply Lifestyle Co., Ltd. is not liable if you do not have a compatible mobile device or if you download the wrong version of the User Interface for your mobile device. Simply Lifestyle Co., Ltd. reserves the right to terminate the use of the User Interface should you be using the Services or User Interface with an incompatible or unauthorized device.

By using the Website, User Interface, or the Service, you further agree that:

• You will only use the Services and User Interface for your sole, personal use and will not resell it to a third party

• You will not authorize others to use your account;

• You will not assign or otherwise transfer your account to any other person or legal entity;

• You will not use an account that is subject to any rights of a person other than you without appropriate authorization;

• You will not use the Services and User Interface for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;

• You will not use the Services and User Interface to cause nuisance, annoyance or inconvenience;

• You will not impair the proper operation of the network;

• You will not try to harm the Services and User Interface in any way whatsoever

• You will not copy or distribute the User Interface, or other Simply Lifestyle Co., Ltd. content without written permission from Simply Lifestyle Co., Ltd.

• You will keep secure and confidential your account password or any identification we provide you which allows access to the Services and User Interface;

• You will provide us with whatever proof of identity we may reasonably request

• You are aware that when requesting Services or receiving notifications by SMS (if available in your jurisdiction) standard messaging charges will apply

• You will not use the Services and User Interface with an incompatible or unauthorized device;

• You will comply with all applicable laws from The Kingdom of Thailand while using the Services and User Interface.

Simply Lifestyle Co., Ltd. reserves the right to immediately terminate the Services and use of the User Interface should you not comply with any of the above rules.

Payment

The use of the User Interface is free of charge. Simply Lifestyle Co., Ltd. reserves the right to introduce a fee for the use of the User Interface. If Simply Lifestyle Co., Ltd. introduces such a fee, Simply Lifestyle Co., Ltd. shall inform you accordingly and allow you to either continue or terminate the Contract

Simply Lifestyle Co., Ltd. shall charge you for the Services you request. You agree that you will pay for all Services you purchase through Simply Lifestyle Co., Ltd. You are responsible for the timely payment of all fees and for providing Simply Lifestyle Co., Ltd.

Simply Lifestyle Co., Ltd. may use a third-party payment processor (the “Payment Processor”) to link your credit card account to the User Interface. The processing of payments or credits, as applicable, in connection with your use of the Services and User Interface will be subject to the terms, conditions, and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. Simply Lifestyle Co., Ltd. is not responsible for any errors by the Payment Processor. In connection with your use of the Services, Simply Lifestyle Co., Ltd. will obtain certain transaction details, which Simply Lifestyle Co., Ltd. will use solely in accordance with its Privacy Policy.

Cancelation and Refund

All reservation for Services with SIMPLY is non-refundable / non-cancellable, and the credit card provided will be charged the full amount at the time of placing the order.

Purchased prepaid credits (including Monthly Package and the remaining balances, if any), item damage and/or loss compensation, loyalty points either with/without the expiry date, with/without affiliated third parties (e.g. credit card issuer reward programs, frequent flyers program, etc.), or with/without physical claim documents, all cannot be redeemed for cash.

In case any refunds are processed. All refunds are processed to the original payment method used to place the order. The Charge of 3.5% for the card fee is non-refundable

We reserve the right to change, modify, and/or cancel our refund policy without prior notice.

Indemnification

By accepting these User Terms and using the Services and User Interface, you agree that you shall defend, indemnify and hold Simply Lifestyle Co., Ltd., its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your use or misuse of the Services and User Interface.

Liability

The information, recommendations, and/or services provided to you on or through the User Interface are for general information purposes only and do not constitute advice. Simply Lifestyle Co., Ltd. will reasonably keep the User Interface and its contents correct and up to date but does not guarantee that (the contents of) the User Interface are free of errors, defects, malware, and viruses or that the User Interface is correct, up to date and accurate.

Simply Lifestyle Co., Ltd. shall not be liable for any damages resulting from the use of (or inability to use) the User Interface (but to the exclusion of death or personal injury), including damages caused by malware, viruses, or any incorrectness or incompleteness of the Information or the User Interface, unless such damage is the result of any willful misconduct or from gross negligence on the part of Simply Lifestyle Co., Ltd.

Simply Lifestyle Co., Ltd. shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the User Interface, including – but not limited to – damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.

❖For Damaged Items:  SIMPLY exercises the utmost care in cleaning and processing garments entrusted to us according to the type of Laundry service that customers selected. In case the garments need any special treatments such as stain removal, bleaching, or being processed in different Cleaning methods. SIMPLY will notify customers before making any changes to their order.

Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials that may result in tears or the development of small holes in fabric that are not readily apparent before processing. We cannot guarantee against color loss, color bleeding, and shrinkage; against damage to weak and tender fabrics; or damage to accessory items such as belts, buttons, beads, ties, or zipper pulls.

SIMPLY’s a liability with respect to any damaged items shall not exceed three (3) times our charge for laundry, dry cleaning, or ironing items, regardless of brand or condition. Any damaged items must be reported to and returned to SIMPLY for inspection within 24 hours after the items have been delivered back by our staff.

❖For Lost Items: SIMPLY makes its best reasonable effort to track every item that we process and will review all lost item claims on a case-by-case basis. SIMPLY are not responsible for missing items from orders that haven’t been counted by piece(Pc.).SIMPLY’s liability concerning any lost items shall not exceed three (3) times our charge for laundry, dry cleaning, or ironing of those items, regardless of brand or condition. Any lost items must be reported to us within 24 hours after the items have been delivered back by our staff.

SIMPLY cannot be liable for lost or damaged items beyond 24 hours after the items have been delivered back by our staff.

In the case of other services, if you are not satisfied with the level of services you received please let us know within 24 hours, and we will offer a solution for your matter.

The user understands that there is an inherent risk in cleaning and there is potential for clothing and related items to get lost or damaged. Simply Lifestyle Co., Ltd. will do its best to ensure situations like this do not happen, and in the instances, they do happen, Simply Lifestyle Co., Ltd. will work with the User to rectify the situation. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Simply Lifestyle Co., Ltd.’s aggregate liability shall in no event exceed an amount greater than five (5) times the cost of our cleaning charge, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.

In the case of other services, if you are not satisfied with the level of services you received please let us know within 24 hours, we will offer a solution for your matter.

License Grant, Restrictions, and Copyright Policy

For this User Terms, the following definitions apply:

“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the User Interface), opinions, remarks, comments, artwork, links, questions, suggestions, information or other materials.

“Simply Lifestyle Co., Ltd.” means Content owned or used by Simply Lifestyle Co., Ltd., its affiliates or licensors, and made available through the User Interface, including any Content licensed from a third party, but excluding User Content.

“User” means a person who accesses or uses the User Interface.

“User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available on the User Interface.

“Collective Content” means, collectively, Simply Lifestyle Co., Ltd. Content and User Content.

Subject to your compliance with these User Terms, Simply Lifestyle Co., Ltd. grants you a limited, non-exclusive, non-transferable license:

(i) to view, download and print any Simply Lifestyle Co., Ltd. Content solely for your personal and non-commercial purposes; and

(ii) to view any User Content to which you are permitted access solely for your personal and non-commercial purposes.

You have no right to sublicense the license rights granted in this section.

You may not use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Website, Service, User Interface or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of Simply Lifestyle Co., Ltd. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Simply Lifestyle Co., Ltd. or its licensors, except for the licenses and rights expressly granted in these User Terms.

User Interface License

Subject to your compliance with these User Terms, Simply Lifestyle Co., Ltd. grants you a limited non-exclusive, non-transferable license to download and install a copy of the User Interface on a single mobile device that you own or control and to run such copy of the User Interface solely for your own personal use.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or User Interface in any way; (ii) modify or make derivative works based upon the Services or User Interface; (iii) create Internet “links” to the Service or “frame” or “mirror” any Services or User Interface on any other server or wireless or Internet-based device; (iv) reverse engineer or access the User Interface in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Services and/or User Interface, or (c) copy any ideas, features, functions or graphics of the Services and/or User Interface, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services or User Interface.

You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Services or User Interface or the data contained therein; or (v) attempt to gain unauthorized access to the Website, the Services or User Interface or its related systems or networks.

Simply Lifestyle Co., Ltd. will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Simply Lifestyle Co., Ltd. may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that Simply Lifestyle Co., Ltd. has no obligation to monitor your access to or use of the Services or User Interface or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Website, the User Interface, and Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Simply Lifestyle Co., Ltd. reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that Simply Lifestyle Co., Ltd. at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Website, the Services or User Interface.

Intellectual Property Ownership

Simply Lifestyle Co., Ltd. alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application, and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, Application or the Service.

These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Services and/or User Interface, or any intellectual property rights owned by Simply Lifestyle Co., Ltd. Simply Lifestyle Co., Ltd.’s name, logo, and the product names associated with the Services and/or User Interface are trademarks of Simply Lifestyle Co., Ltd., its affiliated companies or third parties, and no right or license is granted to use them.

Third-Party Interactions

During the use of the User Interface and the Services, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, and participate in promotions of third parties. These links take you off the Website, the User Interface, and the Service and are beyond Simply Lifestyle Co., Ltd.’s control.

During use of the Website, the User Interface, and the Services, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third-party service providers, advertisers or sponsors showing their goods and/or services through a link on the Website or through the User Interface or Service. These links take you off the Website, the User Interface, and the Services and are beyond Simply Lifestyle Co., Ltd.’s control. The websites you can link to have their own separate terms and conditions as well as a privacy policy. Simply Lifestyle Co., Ltd. is not responsible and cannot be held liable for the content and activities of these websites. You, therefore, visit or access these websites entirely at your own risk.

Please note that these other websites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use or privacy policies on those websites prior to using them.

Term and termination of the contract

The Contract between Simply Lifestyle Co., Ltd., and you are concluded for an indefinite period.

You are entitled to terminate the Contract at all times by permanent deletion of the User Interface installed on your smartphone, thus disabling the use by you of the User Interface and the Services. You can close your user account at any time by contacting Simply Lifestyle Co., Ltd.’s customer support.

Simply Lifestyle Co., Ltd. is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the User Interface and the Service) if you: (a) violate or breach any term of these User Terms, or (b) in the opinion of Simply Lifestyle Co., Ltd., misuse the User Interface or the Service. In addition, Simply Lifestyle Co., Ltd. may terminate the Contract if, in its sole judgment, you reside in a location that it deems unsafe to send employees. Simply Lifestyle Co., Ltd. is not obliged to give notice of the termination of the Contract in advance. After termination Simply Lifestyle Co., Ltd. will give notice thereof in accordance with these User Terms.

The invalidity of one or more provisions

The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.

If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.

Modification of the Service and User Terms

Simply Lifestyle Co., Ltd. reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Services or User Interface (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you to notice through the Service, User Interface or via email. Simply Lifestyle Co., Ltd. may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.

Notice

Simply Lifestyle Co., Ltd. may give notice by means of a general notice on the Services or User Interface, or by electronic mail to your email address on record in Simply Lifestyle Co., Ltd.’s account information, or by written communication sent by regular mail to your address on record in Simply Lifestyle Co., Ltd.’s account information.

Assignment

You may not assign your rights under these User Terms without the prior written approval of Simply Lifestyle Co., Ltd.

Privacy Policy

Simply Lifestyle Co., Ltd. may collect and process the personal data of the visitors and users of the User Interface according to the Simply Lifestyle Co., Ltd. Privacy Policy.

Applicable law and Venue

The Terms and your use of the Services, including, but not limited to, the User Interface will be governed by and construed in accordance with the laws of the Kingdom of Thailand.

Miscellaneous

If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full effect. Only you and Simply Lifestyle Co., Ltd. are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.

Our Corporate Address:

SIMPLY LIFESTYLE COMPANY LIMITED

Head Office: 2218/18-19 Chan Road, Chong Nonsi Subdistrict, Yannawa District, Bangkok 10120.

Tax ID: 0105563069647

HOTLINE:

099-000-7989 (Eng)

099-000-7908(Thai)

Office Hour: Monday-Saturday 9AM-6PM

*You may also contact our support team at hello@simply.co.th